Customer Service

mason grace jewelry

Customer Service


Timing:
Each item is handmade so please allow 2 weeks (excludes shipping time) from the time that you place your order for your piece to be completed.  In very rare cases your item may take longer than 2 weeks but if that is the case we will update you with an email.  Fine jewelry orders take 4-6 weeks to be completed.


Shipping:
We ship USPS - with tracking.  For items over $50 we include insurance.  If you require your jewelry faster please send a note and we can expedite the shipping for a fee.

Packaging:
Each mason grace jewelry piece comes in its own velvet pouch. If you require an individual box for each piece please send me a note otherwise it will be put into one gift box.

Repairs:
I stand by my products and will be happy to repair it for you.  Please send an email to get an authorization number prior to sending it back. You will be responsible for shipping both ways so please send it with a tracking number. In certain cases there may be a fee but it depends on the repair.

Returns:
Since each item is made to order, unfortunately we are unable to accommodate any returns, exchanges or refunds.

Thank you for understanding